Making Payments via UPI has Become Common, But What if You Transfer to the Wrong Account? Follow RBI’s Guidelines for Complaints and Learn the Entire Refund Process:
According to NPCI, a total of 996 crore transactions were conducted through UPI in July 2023. During the same period, individuals made transactions amounting to a total of 15.34 lakh crore rupees using UPI. In comparison, July of the previous year saw 6.28 billion transactions and transactions worth 10.63 lakh crore rupees. Since its launch in 2016, UPI has become a favored medium for transactions.
In today’s era, making payments through UPI has become quite commonplace. Many times, in haste, we accidentally transfer payments to the wrong account. Such instances often occur due to hurriedness and can lead to significant inconvenience. However, instead of getting frustrated, you can lodge a complaint and retrieve your money by following the correct procedure.
As per the Reserve Bank of India (RBI), if your funds get transferred to the wrong account, you have the opportunity to receive a refund within 2 working days or 48 hours of lodging a complaint. We are here to guide you through all the necessary steps to successfully reclaim your money.
Contact the Helpline Number If you’ve accidentally made a payment to the wrong number, your first step should be to call the helpline number of the payment platform (PhonePe, Google Pay, Paytm). You’ll need to provide all the requested details.
Helpline Numbers of Popular Payment Platforms
- PhonePe Helpline Number: 1800-419-0157
- Google Pay Helpline Number: 080-68727374 / 022-68727374
- Paytm Helpline Number: 0120-4456-456
- BHIM Helpline Number: 18001201740, 022-45414740
Lodge a Complaint with NPCI Next, you can visit the website of the National Payments Corporation of India (NPCI) to lodge a complaint. Also, file a complaint with your bank as soon as possible.
Steps to File a Complaint
- Start by calling the BHIM helpline number 18001201740. Provide all the necessary information.
- Then, fill in all the transaction details, such as PPBL and the number (to which you mistakenly sent the payment), in your bank’s complaint form.
- If your bank doesn’t process your refund within the specified time, you can file a complaint with the Lokpal through their website.
- Once the complaint process is completed, your transaction will be verified, and your refund will be processed within 2 to 3 working days.
Additional Steps
If your funds have been transferred to the wrong account, you can also contact the number associated with that account. Apart from following the legal procedures, you can request the recipient to return the money.